Another owner has indicated to me that staff turnover is not the largest problem in their service (although it is the number two problem). I know of a service in which the owner says “we always have someone in training.” This is a relatively small service. Okay, why is there such turnover? Among ourselves, why are we constantly trading tips and secrets in an attempt t o stem the tide of constant turnover and training? Why do we agonize over this issue? Why do we endlessly berate ourselves, and the telecom industry in general, for this predicament? According to Sir Ockham, the solution will be simple. We need a philosophy and a system that naturally produces a long-term, high-quality staff. Instead, it’s the owner/manager’s inability to address real problems and needs and then produce a system that works over the long haul. It’s my personal perception that it’s not unqualified people or poor training that is the problem. In our industry, it’s an accepted fact of life that secretaries come and go too rapidly. Employee turnover and training are the major topics in our get-togethers, both in general sessions at association meetings and in one-on-one discussions between owners. What do telemessaging and call center owners and managers want from their telephone secretaries? The short list includes high quality performance and long-term service (needless to say, we would also do just about anything for cheerful and constructive attitudes). It states that entities should not be multiplied beyond necessity, or that one should choose the simplest explanation, the one requiring the fewest assumptions and principles. In a statement, an Ockham spokesperson also said that Nexus would help increase growth opportunities, adding: “The transaction also provides Ockham with an institutional investment partner”.Ockham’s Razor is a principle, attributed to the 14th-century English philosopher William of Ockham. Ockham has offerings and partnerships in the US, Europe, and the Asia-Pacific region.īoth firms will now work to integrate their services as part of Ockham’s bid to become “the largest privately held global oncology CRO in the world”.īaker said the firms are already well on their way to achieving this goal: “ The FSP work Nexus is currently doing in clinical in Europe, and the FSP work Ockham is doing in biostatistics and data management already compliment each other quite well.”įollowing the buy, Ockham now employs about 300 employees across 12 countries, placing it among the top niche CROs worldwide. The firm currently operates within North America and Europe. Ockham nexus full#Nexus, which will operate as a subsidiary, will gain full service capabilities in Ockham’s IT know-how in electronic data capture (EDC), and biostatistics, as well as strengthening its hold in more countries.Ĭlare Wareing – who founded Nexus, and will now take on the role of chief scientific officer – said: “This transaction enables us to realise a long-held ambition of being a global full-service oncology CRO with a larger geographic footprint and a wider and deeper service offering.” He added: “The merger also gives Ockham the ability to expand our functional service provider (FSP) capabilities outside the US and Canada.” Jim Baker, CEO of Ockham, told Outsourcing-Pharma Nexus’ capabilities in regulatory and EudraVigilance (pharmacovigilance in the EMEA) will be the key additions to the firm’s current project management provisions. The firm said the takeover, completed this week, was a direct result of increased demand from its clients who want a more complete service as they move towards later phase clinical studies. Tabletting, coating & ancillary equipment.Excipients, raw materials and intermediates.APIs (active pharmaceutical ingredients).
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